FAQ

What do I do with my empty bottles ?
Keep hold of the bottles in a dry place with the cap on out of direct sunlight until your next delivery.

Is the bottle BPA free ?
Yes all of our bottles are BPA free.

How long has the water been stored for?
No more than 48 hours. 

How do you cleanse and charge the water with gratitude?

Upon delivery, we infuse the water with intention by playing a personalised mantra and high-frequency music, supporting its energetic harmony and natural vitality. This process is designed to help the water arrive balanced, uplifted, and aligned.

We also encourage you to consciously bless your water speaking your own mantra, or setting a heartfelt intention. By connecting with your water in this way, you invite a deeper sense of healing, gratitude, and energetic nourishment into your daily life.


What is the pH level in the water and mineral content? 
7.5 
Our water has a balanced pH and high mineral content which helps to support and is important for optimal health. 

Calcium (Ca++) 110 mg/L
Magnesium (Mg++) 4.5 mg/L
Sodium (Na+) 18 mg/L
Potassium (K+) 3.3 mg/L
Bicarbonates (HCO3-) 293 mg/L
Sulphates (SO4--) 26 mg/L
Chlorides (CI-) 34 mg/L
Nitrates (NO3-) 7.1 mg/L
Silica (SiO2) 13 mg/L
Zinc (Zn) <5 micrograms/ L


pH 7.5

How is the water filtered? 

Our advanced UV water treatment systems work in harmony with your water’s natural essence, gently neutralising harmful microorganisms while preserving its original quality, vitality, and mineral richness.

UV treatment is an essential solution for boreholes, wells, springs, and private water supplies, using the quiet power of ultraviolet light to neutralise bacteria, viruses, and other pathogens without the use of chemicals. By disrupting the DNA of contaminants and preventing them from multiplying, this natural process safeguards your water while allowing its true taste and beneficial minerals to remain untouched.

With our reliable and efficient UV water treatment solutions, you can enjoy deep peace of mind knowing your water flows clean, healthy, and energetically aligned supporting well-being, nourishment, and everyday living for all your needs.

 

Why does my kettle go white? 

Your kettle develops a white coating due to the natural minerals in your water, particularly calcium and magnesium, which come from the chalky landscapes near the Kent coastline where Echo water is sourced. This “chalky spring water” carries the gentle essence of the earth, enriched by chalk, primarily calcium carbonate, which not only nourishes the environment but also supports health.

When water is heated, these minerals naturally settle as limescale, creating the pale, chalky layer you see in your kettle. While it may appear inconvenient, it is simply a physical sign of the water’s mineral richness. Water like this provides essential nutrients for your body, supporting strong bones, healthy teeth, muscle function, and overall well-being.

In essence, the white residue is a gentle reminder of the water’s connection to the earth, its natural journey through chalk aquifers, and the life-giving minerals it carries. With mindful cleaning of your kettle, you can enjoy both the practical and nourishing qualities of your mineral-rich water.


How do I install the tap to the bottle ?
1. Remove blue cap by using the tab
2.Screw on cap tightly to ensure no leakage
3.Gently turn the bottle over to lift onto cradle

Where is the best place to store the water? 
In a cool dry area, always out of sunlight 

Why do you need to keep the water out of sunlight ?
Water needs to be kept out of sunlight as it provides energy for photosynthesis which can turn the water green as essentially, direct sunlight transforms the water into a habitable environment, allowing naturally occurring algae spores to bloom.

What is BPA and how does it affect the water?

BPA, or bisphenol A, is a chemical commonly used in the production of certain plastics and resins. When water is stored in containers made with BPA as you would get from the supermarket - especially under heat or over time, tiny amounts of this chemical can leach into the water. 

While scientific studies are ongoing, BPA has been linked to potential hormonal disruption in the body, as it can mimic oestrogen and affect natural bodily processes.

Choosing Echo water offers a mindful alternative. Water drawn directly from protected springs is naturally pure and free from synthetic chemicals like BPA, extracted and delivered within 48 hours. By drinking Echo water, you reduce exposure to industrial additives and reconnect with water in its most natural, mineral-rich form—hydrating your body while supporting overall well-being.

In essence, opting for our water is not just a choice for taste and purity, it’s a conscious step toward nourishing your body with water as nature intended


Is the spring regulated by a governing body?
The spring is governed by DEFRA and overseen by the relevant local authority. 

Why should you not drink tap water?

Tap water, while treated to meet safety standards, often contains chemicals, additives, and trace contaminants introduced during purification and distribution, including chlorine, fluoride, and residues from pipes. These substances can alter the natural balance, taste, and energetic quality of the water, making it less nourishing for the body.

Natural spring water, by contrast, flows through protected aquifers, enriched by minerals and life-giving elements from the earth. It arrives pure, vibrant, and energetically aligned, supporting not only physical hydration but also overall vitality and well-being. Drinking spring water allows you to connect with the water’s natural rhythm, honouring its journey from source to cup while reducing exposure to artificial chemicals.

Where & when do you deliver?

Our deliveries take place on the first week of every month. Once you have ordered we will notify you with a delivery date.

We currently deliver to these towns and surrounding areas:

West Kent:

Bexleyheath, Sidcup, Chislehurst, Orpington, Beckenham, Bromley, Maidstone (ME14, ME17,ME18), Sevenoaks (TN14, TN15), Dartford, Gravesend, Chatham, Gillingham, Rochester, Sittingbourne, New Eltham and surrounding areas. You can check delivery availability to your postcode from our water barrel page.

If you are outside of these locations and would like to order from us please contact us with your postcode. Our delivery routes are expanding and we will update you about delivering to your area.

 

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