Terms & Conditions

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Payment for your water barrel subscription will be paid from your card details (which are securely stored with us) on a monthly basis. 

Cancellation Policy
You can pause or cancel your subscription at any time by logging in into your account. Once payment is taken for the next delivery we cannot offer a refund, but you can pause or cancel for the next delivery period. 

Your order confirmation emails have links to your subscription order - click on these and manage your subscription from there.

Changing Your Subscription Quantity

Email us enquiries@echospringwater.com with your subscription order number and number of water barrels you would like to receive for future deliveries and we will update this for you. 

Empty Bottles

All barrels remain the property of Echo Spring Water. We will collect empty bottles on the same day as the next delivery.

Once bottles are finished please keep them indoors, in a dry cool space, always out of sunlight until collection day.

We ask for the empty bottles to be put out on the morning of collection (same day as the delivery), with the cap back on. This prevents any dust or bugs creeping in!

As our barrels are designed to be reusable, any not returned on the delivery/collection day, or are no longer reusable after being left outside, may incur a charge of £6.00 per barrel, to cover replacement costs.